Service Request Form
We're sorry you are experiencing issues with your equipment.
Please complete this form and our customer support team will be in touch shortly:
SERVICE REQUEST PROCESS
- Service calls will only be completed during business hours
- All warranties and service calls are conducted by manufacturers, Restaurant Equipment Online will submit your details directly to the manufacturers' service teams and assist in achieving a speedy resolution to your issue.
- Please ensure that at the time of submitting this form, the equipment is under warranty, equipment is clean, equipment is accessible and has not been misused.
- Repairs, replacements and refunds are at the final discretion of the product's manufacturers, in accordance with New Zealand Consumer Law.
- Our priority is looking after our customers and ensuring your equipment is working well at all times. We are your direct line of communication between manufacturers and conduct a large amount of behind-the-scenes work to get issues resolved as quickly as possible. We simply request that you remain patient while we work together to get any issue resolved.
- If you are not satisfied with a technician or outcome of a service call, we will happily put you in touch with the specific manufacturer's service team to escalate your inquiry.